If you need to return your order, you must in the first instance contact us by email or by completing the online return products cancellation form. A telephone call alone is not sufficient. You have the right to return any unwanted goods up to 14 days from the delivery date.
We accept unused, unfitted boxed returns for a refund or exchange providing we are notified within 14 days of you receiving the goods. Goods must be in their original packaging and in a resaleable condition. Goods that are not in the original product box will be classed as un-resell able and no refund will be given.
The goods must be in the same condition as when they were delivered. Please put inside the box a copy of the invoice and cancellation form explaining your reasons for returning the goods along with your details and confirmation that authorisation has been given. Please note that we will not accept goods back for any refund or exchange if we are notified after the 14 day period from the date of receiving the goods.
The customer is responsible for paying all postage/shipping costs incurred when returning the products unless we state otherwise in writing. The cost of the return carriage is to be incurred by the customer. We will only accept goods that are authorised by the sales team.
The address for the returns is; Dayclear Lighting Online 96 Station Rd, Langley Mill, Nottingham NG16 4BP
Faulty or damaged goods
Upon receipt of delivery, please inspect the goods and report any faults or damages to us immediately via email, attaching the online return products cancellation form. A phone call alone is not sufficient. A photograph of any damage would be beneficial. Please do not return any faulty or damaged goods without authorisation from our sales team.
If you are advised to return the goods, please use the original packaging along with an extra outer box and additional packaging to ensure that no further damage occurs during the return process. We cannot be held responsible for any further damage resulting from inadequate packaging.
Goods that are not in the original product box will be classed as un-resell able and no refund will be given. Please put inside the box a copy of the invoice and a copy of the cancellation form explaining your reasons for returning the goods along with your details and confirmation that authorisation has been given.
Dayclear Lighting Online will offer an option of replacing damaged goods, sending a spare part or refund, so long as a receipt or proof of purchase is available. However, faulty or damaged goods must be returned to Dayclear Lighting Online for inspection before any replacement or refund can take place.
If we cannot validate the fault ourselves, then the goods will be returned to the manufacturer who will determine through their own tests and inspections, how the fault occurred and if the fault is due to a manufacturing fault. If it is proved to be a manufacturing fault then a full refund, exchange or replacement will be offered.
Please note that we will refund any delivery charge you’ve paid when the product is found to be faulty, damaged or incorrect due to Dayclear Lighting Online, but not otherwise.
The address for returns is; Dayclear Lighting Online 96 Station Rd, Langley Mill, Nottingham NG16 4BP